FAQS

Got questions about babywearing or owning a Marsupi carrier? We’ve answered the most common queries below (along with a tip or two). 

Questions About Babywearing

What are the benefits of babywearing?

Babywearing is a practical parenting tool with so many benefits for caregivers and babies. It can:

- Give parents hands-free time to get things doneIncrease the amount of time a baby is held
- Help baby and caregivers bondReduce stress and crying Help with colic and reflux babies by keeping baby upright
- Support healthy developmentIncrease parents’ interaction with their babyIncrease parents’ mobility while caring for a young baby
- Provide comfort to parents and babies (more cuddles!)
- Enable parents to care for themselves and older children while looking after a baby

Is babywearing safe?

All baby items come with suffocation and fall risks – including cots, blankets, prams, and (of course) baby carriers. Even holding a baby in your arms can be dangerous in some situations. That said, if you follow the safety guidelines, choose a baby carrier that’s designed with safety in mind and make sure your baby’s airways are kept clear at all times, you’ll minimise any risks associated with babywearing.

Can I wear my baby after a C-section?

There are a few things to consider when babywearing after a c-section. First of all, ensure the waist belt sits nice and high so you won't risk rubbing the scar. And secondly, doctors often recommend not lifting anything heavier than your baby while you are recovering. 

Fortunately, Marsupi carriers weigh just 200-300 grams so they don’t add much weight – and in fact, help to distribute it more evenly. That said, it’s always a good idea to get clearance from your doctor before you start babywearing.

Can I wear my baby while exercising?

You can wear your baby while walking and doing gentle movements. 

Marsupi is not designed for strenuous exercise like (but not limited to) jogging, running, lifting, or any exercise that requires you to bend or could cause you to lose your balance.

Can I wear my baby or toddler during my pregnancy?

Many mums wear their small child while growing another little one. It’s safe to do so as long as you are experiencing a normal pregnancy and feel physically up to the task. If in doubt, talk to your healthcare provider.

You may find that the hip carry position is more comfortable so that you don’t put too much pressure on your belly. You may also need to adjust the position of the waistbelt to accommodate your growing belly, while still following the safety guidelines.

How do you comfortably babywear during hot/humid weather?

Some tips for hot weather babywearing:

- Wear natural, breathable fabrics like cotton or linen for your and babies comfort
- Stay inside during the heat of the day
- Drink plenty of water (and give your baby plenty of drink breaks, too)
- Choose a baby carrier made from natural, breathable fabrics – cotton and linen are ideal

Questions About Marsupi Baby Carriers

Are Marsupi Baby Carriers safe?

In Australia, there are currently no testing standards for baby carriers. We are tested to European Standards and comply with CEN/TR16512:2015 to ensure our carriers meet safety requirements. To enjoy safe babywearing, make sure you follow the safety guidelines & T.I.C.K.S. Check out our babywearing safety tips here.

Is Marsupi comfortable?

Yes! The fabric in our carriers is soft cotton/linen, and the waist support keeps the weight on your hips, not your shoulders. Plus, wide, low profile straps that cross at the back keep you comfortable for longer, evenly distributing the weight across your body.

Can anyone use a Marsupi?

We pride ourselves on having the easiest baby carrier to use, with a range of sizes to fit nearly any caregiver.

What age can I use my Marsupi?

The Marsupi is suitable from birth (3.5kg) to toddler (15kg).

Is Marsupi suitable for newborns?

Marsupi is designed to be worn with babies from 3.5kg and include head support and a newborn tether strap. 

How much does a Marsupi weigh?

Made from lightweight-but-strong cotton/linen fabric, the Marsupi classic weighs 300g, while the Breeze weighs just 260g.

What accessories come with the Marsupi?

The Marsupi carriers come with a carry bag and newborn sizing tether. We sell strap covers separately.

Are Marsupi baby carriers hip friendly?

Marsupi carriers are recognised as hip-healthy by the International Hip Dysplasia Institute, allowing baby to sit in a natural position with their back in a ‘C’ curve.

Are Marsupi baby carriers suitable for travelling?

Marsupi is among the most compact, lightweight, packable baby carriers on the market, neatly rolling up to fit into your handbag or pram. They’re the ideal travel companion.

Are Marsupi baby carriers suitable for hot or humid weather?

Made from breathable, natural fibres, Marsupi is ideal for comfortable, all-year-round babywearing (including the heat and humidity). 

How do I use the newborn sizing tether?

After attaching the carrier at your waist, take the tether and put it around the carrier base. Cinch it down to fit comfortably between your baby's knees. Connect the velcro and swivel it around so that the velcro is facing outwards and won't cause any discomfort to your baby. You may need to gradually readjust the newborn tether as your baby grows. Once the full width of the panel fits comfortably between your baby’s knees you will no longer need the tether.

What carry positions is Marsupi suited for?

You can use your Marsupi for front (tummy-to-tummy) or hip carry positions. It is not suitable for carrying a baby on your back. We recommend having your baby face inwards when using Marsupi. Take a look at our instructional videos to see how to set up your carrier.

How long will my Marsupi carrier last?

Made from durable fabrics and strong velcro straps, the Marsupi should last long enough to carry your baby from birth to toddler (including multiple children) if you look after it. To get the most from your carrier, check out the how to care for your carrier guide.

What age can my child use the Mini Marsupi?

Mini Marsupi is recommended for children 3 years and older.

What’s the Marsupi made from?

The Marsupi Breeze is made of a super soft blend of 60% cotton and 40% linen fabric. This combination allows it to breathe, making it more comfortable for both you and your baby, even on hot days.

The Marsupi Classic is made of 100% organic cotton fabric – a soft, breathable, natural fibre.

How do I wear my Marsupi baby carrier?

It’s easy to put on a Marsupi carrier – with practice, you’ll be ready to go in under 1 minute. Check out our how to wear guide for step-by-step instructions.

How do I wash my Marsupi Carrier?

Spot clean with a damp cloth or wash gently by hand in cold water. Remember to fasten ALL the Velcro straps before washing. This will ensure they stay “grippy” and function as intended. Air/line dry only. DO NOT put it in the dryer. NEVER iron the Velcro straps. This will significantly reduce their ability to securely hold your baby. For more info, check out our how to care for your carrier guide.

What is the difference between the Breeze and the Classic?

Both carriers work exactly the same, with a few differences in fabric, colours, and price. Check out our comparison guide here.

What sizes are available?

Marsupi is available in four sizes, based on the wearer’s waist size: S/M, L, XL, and XXL. Note that the XXL size is available in the Marsupi Classic.Learn more in our sizing guide.

Questions About Shipping and Returns

Do you offer any guarantees?

If you accidentally order the wrong size, you can send it back to us for a replacement within 7 days. Australians are also protected under consumer guarantees – depending on the defect and carrier usage, you may be entitled to a repair, refund, or replacement if your product is faulty. 

How much does shipping cost?

Shipping costs depend on your total order value, how soon you want to receive your order, and your location. Go to our shipping page for more info.

How long will it take to ship my order?

We aim to ship your order as quickly as possible, usually within 48 hours. All orders are shipped from Sunshine Coast.

Are you experiencing delays due to COVID?

At the moment, due to COVID-19, you may experience a delay in shipping. Go to our shipping page for more info.

What’s your return policy?

If your carrier doesn’t fit, you can send it back within 7 days for a replacement. Note that we do not refund due to change of mind over colour or model. Please get in touch if you have any questions or concerns or head to our return policy page for more info.

Got More Questions?

Send us an email – we’ll be happy to help!